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Office Admin and Receptionist Diploma

4.9( 8 REVIEWS )


As the first point of contact for many businesses, office administrators and receptionists need to be professional, skilled, and effective. This comprehensive Office Admin and Receptionist course cover all of the key competencies necessary for such roles including good telephone manner, time management, customer relations, and general administrative and secretarial skills.


Office administrators and receptionists are the backbones of any company. There is always a demand for professional, trained administrative workers with skills in customer-facing roles, interpersonal communication, inbound and outbound calls and time management, across all industries. Start a new career or enhance your existing skills today with this course designed and delivered by industry experts.

Benefits of studying the Office Admin and Receptionist course with Victoria Education include

  • Easy-to-understand course materials designed by industry experts, accessible through your smartphone, laptop, desktop or tablet device
  • No hidden fees or costs — study a comprehensive course and earn a professional e-certificate upon successful completion
  • Get instant feedback from automated assessments and mock exams to gauge your progress
  • No formal deadlines or teaching schedule, meaning you can learn at your own pace
  • 24/7 help and support from your online tutors, through email and via our live online chat
  • Qualify for an NUS Extra card and gain access to over 200 fantastic deals from high street brands and one free year of ISIC unlocking over 42,000 international discounts

How is this qualification is delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

The courses are delivered through

  • Video lessons
  • PDF handouts
  • Mock exams
  • Online assessment

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

Mandatory units

The Admin, Secretarial and PA Diploma Level 3 course consists of six mandatory modules

  • Admin Support
  • Administrative Management
  • Organisational Skills
  • Receptionist Skills
  • Customer Relations and Dealings
  • Professional Telephone Receptionist Skills


The assessment at the end of each course is a multiple-choice exam taken through our online platform. The system is fully automated so you will receive your results instantly upon completion.


Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification. You can order a PDF Certificate for £12

Who is this course for?

Our Office Admin and Receptionist course is aimed at anyone wishing to start working in such roles, or existing professionals wishing to boost their skills and employability.

Our courses are open to learners of all levels with no formal experience or qualifications required to enrol. However, learners should be aged 16 or over and have a good understanding of English language, numeracy and IT.

Career path

Studying this would benefit a range of careers, but would specifically boost employability in roles including

  • Business administration
  • Office administration
  • HR management
  • Receptionist
  • Personal assistant (PA)
  • Secretary
  • Officer manager
  • Team leader
  • Other professional roles in IT or accounting and finance

Course Curriculum

Admin Support
First Things First 00:30:00
Preparation (1) 01:00:00
Preparation (2) 01:00:00
Time management 01:00:00
The Importance of keeping to schedules 01:00:00
Imperative Tasks 01:00:00
Skills: Communicating Verbally 01:00:00
Skills: Communicating non-Verbally 01:00:00
Sanctioning yourself 01:00:00
The power of teamwork 01:00:00
Ensuring you are ready 01:00:00
Plenary 00:30:00
Administrative Management
First Things First 00:30:00
The Administrative Process and its importance 01:00:00
Ensure you’re prepared 01:00:00
Important Processes 01:00:00
Our list of 5 processes 01:00:00
Binder Essentials (1) 01:00:00
Binder Essentials (2) 01:00:00
Binder Organization 01:00:00
Don’t bother with these items in your process guide 01:00:00
Distribute the Process guide 01:00:00
Ensure high level of success when carrying out the process Guide 01:00:00
Plenary 00:30:00
Organisational Skills
First Things First 00:30:00
Get rid of Things you don’t need 01:00:00
Arranging your work 01:00:00
Time Management 01:00:00
Managing your list of things to do 01:00:00
The differences between virtual storage and physical storage 01:00:00
Standardize your work area 01:00:00
How not to procrastinate 01:00:00
Managing your inbox 01:00:00
Avoid Not Organizing 01:00:00
Stay Focussed to keep Organized 01:00:00
Plenary 00:30:00
Tasks for Organization Skills – Administrator 00:00:00
The role of a Receptionist 00:30:00
How important is a receptionist? 00:15:00
Various roles of a Receptionist 01:00:00
Skills: Communication 01:00:00
Skills: Telephone 01:00:00
Skills: Listening 01:00:00
Message noting 00:30:00
Why Appearance matters 00:30:00
Processes of Reserving 00:15:00
Confidentiality 00:15:00
Skills: Organisation 00:15:00
Highly Effective Receptionist 00:15:00
Customer Relations & Dealings
First Things First 00:30:00
Positive attitude maintenance 01:00:00
How to Manage your Stress (internal) 01:00:00
How to Manage your Stress (external) 00:30:00
Analytical skills 01:00:00
Challenging Customers 01:00:00
Phoning the customers 01:00:00
Face to face customers 01:00:00
Delicately handling customers 01:00:00
Examples of Challenging customers 01:00:00
Follow up! 01:00:00
Plenary 00:30:00
Professional Telephone Receptionist Skills
First Things First 00:30:00
What Skills do you need? 01:00:00
Skills: Self-Management (1) 01:00:00
Skills: Self-Management (2) 01:00:00
Skills: Time Management (1) 01:00:00
Skills: Time Management (2) 01:00:00
Skills: Organisation and Planning (1) 01:00:00
Skills: Organisation and Planning (2) 01:00:00
Skills: Communication (1) 01:00:00
Skills: Communication (2) 01:00:00
Further Difficulties 01:00:00
Plenary 00:30:00
Mock Exam
Mock Exam – Office Admin and Receptionist Diploma 00:30:00
Final Exam
Final Exam- Office Admin and Receptionist Diploma 00:30:00

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  • £279.00 £39.00
  • 1 year
  • Course Badge
  • Course Certificate
  • Number of Units73
  • Number of Quizzes2
  • 2 days, 14 hours



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