Overview
As the first point of contact for many businesses, office administrators and receptionists need to be professional, skilled, and effective. This comprehensive Office Admin and Receptionist course cover all of the key competencies necessary for such roles including good telephone manner, time management, customer relations, and general administrative and secretarial skills.
Description
Office administrators and receptionists are the backbones of any company. There is always a demand for professional, trained administrative workers with skills in customer-facing roles, interpersonal communication, inbound and outbound calls and time management, across all industries. Start a new career or enhance your existing skills today with this course designed and delivered by industry experts.
Benefits of studying the Office Admin and Receptionist course with Victoria Education include
- Easy-to-understand course materials designed by industry experts, accessible through your smartphone, laptop, desktop or tablet device
- No hidden fees or costs — study a comprehensive course and earn a professional e-certificate upon successful completion
- Get instant feedback from automated assessments and mock exams to gauge your progress
- No formal deadlines or teaching schedule, meaning you can learn at your own pace
- 24/7 help and support from your online tutors, through email and via our live online chat
- Qualify for an NUS Extra card and gain access to over 200 fantastic deals from high street brands and one free year of ISIC unlocking over 42,000 international discounts
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
The courses are delivered through
- Video lessons
- PDF handouts
- Mock exams
- Online assessment
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
Mandatory units
The Admin, Secretarial and PA Diploma Level 3 course consists of six mandatory modules
- Admin Support
- Administrative Management
- Organisational Skills
- Receptionist Skills
- Customer Relations and Dealings
- Professional Telephone Receptionist Skills
Assessment
The assessment at the end of each course is a multiple-choice exam taken through our online platform. The system is fully automated so you will receive your results instantly upon completion.
Certification
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification. You can order a PDF Certificate for £12
Who is this course for?
Our Office Admin and Receptionist course is aimed at anyone wishing to start working in such roles, or existing professionals wishing to boost their skills and employability.
Our courses are open to learners of all levels with no formal experience or qualifications required to enrol. However, learners should be aged 16 or over and have a good understanding of English language, numeracy and IT.
Career path
Studying this would benefit a range of careers, but would specifically boost employability in roles including
- Business administration
- Office administration
- HR management
- Receptionist
- Personal assistant (PA)
- Secretary
- Officer manager
- Team leader
- Other professional roles in IT or accounting and finance
Course Curriculum
Admin Support | |||
First Things First | 00:30:00 | ||
Preparation (1) | 01:00:00 | ||
Preparation (2) | 01:00:00 | ||
Time management | 01:00:00 | ||
The Importance of keeping to schedules | 01:00:00 | ||
Imperative Tasks | 01:00:00 | ||
Skills: Communicating Verbally | 01:00:00 | ||
Skills: Communicating non-Verbally | 01:00:00 | ||
Sanctioning yourself | 01:00:00 | ||
The power of teamwork | 01:00:00 | ||
Ensuring you are ready | 01:00:00 | ||
Plenary | 00:30:00 | ||
Administrative Management | |||
First Things First | 00:30:00 | ||
The Administrative Process and its importance | 01:00:00 | ||
Ensure you’re prepared | 01:00:00 | ||
Important Processes | 01:00:00 | ||
Our list of 5 processes | 01:00:00 | ||
Binder Essentials (1) | 01:00:00 | ||
Binder Essentials (2) | 01:00:00 | ||
Binder Organization | 01:00:00 | ||
Don’t bother with these items in your process guide | 01:00:00 | ||
Distribute the Process guide | 01:00:00 | ||
Ensure high level of success when carrying out the process Guide | 01:00:00 | ||
Plenary | 00:30:00 | ||
Organisational Skills | |||
First Things First | 00:30:00 | ||
Get rid of Things you don’t need | 01:00:00 | ||
Arranging your work | 01:00:00 | ||
Time Management | 01:00:00 | ||
Managing your list of things to do | 01:00:00 | ||
The differences between virtual storage and physical storage | 01:00:00 | ||
Standardize your work area | 01:00:00 | ||
How not to procrastinate | 01:00:00 | ||
Managing your inbox | 01:00:00 | ||
Avoid Not Organizing | 01:00:00 | ||
Stay Focussed to keep Organized | 01:00:00 | ||
Plenary | 00:30:00 | ||
Tasks for Organization Skills – Administrator | 00:00:00 | ||
Receptionist | |||
The role of a Receptionist | 00:30:00 | ||
How important is a receptionist? | 00:15:00 | ||
Various roles of a Receptionist | 01:00:00 | ||
Skills: Communication | 01:00:00 | ||
Skills: Telephone | 01:00:00 | ||
Skills: Listening | 01:00:00 | ||
Message noting | 00:30:00 | ||
Why Appearance matters | 00:30:00 | ||
Processes of Reserving | 00:15:00 | ||
Confidentiality | 00:15:00 | ||
Skills: Organisation | 00:15:00 | ||
Highly Effective Receptionist | 00:15:00 | ||
Customer Relations & Dealings | |||
First Things First | 00:30:00 | ||
Positive attitude maintenance | 01:00:00 | ||
How to Manage your Stress (internal) | 01:00:00 | ||
How to Manage your Stress (external) | 00:30:00 | ||
Analytical skills | 01:00:00 | ||
Challenging Customers | 01:00:00 | ||
Phoning the customers | 01:00:00 | ||
Face to face customers | 01:00:00 | ||
Delicately handling customers | 01:00:00 | ||
Examples of Challenging customers | 01:00:00 | ||
Follow up! | 01:00:00 | ||
Plenary | 00:30:00 | ||
Professional Telephone Receptionist Skills | |||
First Things First | 00:30:00 | ||
What Skills do you need? | 01:00:00 | ||
Skills: Self-Management (1) | 01:00:00 | ||
Skills: Self-Management (2) | 01:00:00 | ||
Skills: Time Management (1) | 01:00:00 | ||
Skills: Time Management (2) | 01:00:00 | ||
Skills: Organisation and Planning (1) | 01:00:00 | ||
Skills: Organisation and Planning (2) | 01:00:00 | ||
Skills: Communication (1) | 01:00:00 | ||
Skills: Communication (2) | 01:00:00 | ||
Further Difficulties | 01:00:00 | ||
Plenary | 00:30:00 | ||
Mock Exam | |||
Mock Exam – Office Admin and Receptionist Diploma | 00:30:00 | ||
Final Exam | |||
Final Exam- Office Admin and Receptionist Diploma | 00:30:00 |
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